Refund & Returns Policy
Refund & Returns Policy
We value your satisfaction. Please read the following terms to understand our returns, exchanges, and refund process.
Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Supported with a receipt or proof of purchase.
Partial refunds may be granted in certain situations:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds
- Check your bank account again.
- Contact your credit card company (posting may take some time).
- Contact your bank (processing time may apply).
If you’ve done all of this and still haven’t received your refund, please contact us at: [email protected]
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at [email protected].
Please send your item to: Same purchase branch.
Gifts
- If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return after we receive the returned item.
- If it wasn’t marked as a gift, or the gift giver shipped it to themselves first, a refund will be sent to the gift giver.
Shipping Returns
To return your product, please mail your product to: Same purchase branch.
- You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping may be deducted from your refund.
- Delivery time for an exchanged product may vary depending on your location.
- For expensive items, consider using a trackable shipping service or purchasing shipping insurance.
- We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at [email protected] for questions related to refunds and returns.
